50pcs Wedding Thank You cards

Return & Refund Policy

Thank you for shopping with us. We want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Return Eligibility

You can return most items within 30 days of receiving your order for a full refund or exchange, provided the items meet the following conditions:

• The item is unused, undamaged and in its original packaging.
• The item is in the same condition as when it was received.
• You have a valid proof of purchase (order number, receipt, etc.).

Certain items are not eligible for return, including:

• Sale items or clearance items
• Gift cards
• Perishable goods (such as food or personal care items)
• Custom or personalised items

2. Return Process

To initiate a return:

• Contact our customer service team at info@theukweddingcollective.co.uk within 30 days of receiving your order. Please include your order number, details of the item(s) you wish to return and reason for the return.
• You will receive instructions on how to return the item(s), along with a return shipping label if applicable.
• Ship the item(s) back to the provided return address, ensuring the product is securely packaged to prevent damage during transit.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved:

• Refunds will be processed to the original method of payment (credit card, PayPal, etc.).
• Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or damaged item received).
• Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you wish to exchange an item for a different size, color or product, you may return the original item following the steps above and place a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will offer you a replacement or a full refund, including return shipping costs.

7. Non-Returnable Items

The following items cannot be returned:

• Items marked as "final sale" or "non-returnable" at the time of purchase.
• Gift cards and digital downloads.

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact us at:

• Email: info@theukweddingcollective.co.uk
• Phone: 07706 619724

Thank you for your understanding. We appreciate your business!

This policy provides clarity on the process, ensuring both the customer and the business have clear expectations regarding returns and refunds.

Shipping Information

Thank you for choosing to shop with us! We aim to provide you with the best shopping experience and that includes fast, reliable shipping. Below are the details of our shipping policies.

1. Shipping Methods and Delivery Time

We offer one shipping method at the moment. Delivery times may vary based on your location.

• Standard Shipping: Typically delivered within 5-7 business days.

Please note: Shipping times may be subject to delays due to weather conditions, holidays or circumstances beyond our control.

2. Shipping Costs

Shipping costs are calculated based on the weight, size and destination of your order. You will see the exact shipping fee at checkout before completing your purchase.

We offer the following options:

• Free Standard Shipping on orders over £25.
• Flat-rate shipping for orders under £25

3. Processing Time

Orders are typically processed and shipped within 1-2 business days after payment has been received. Orders placed on weekends or holidays will be processed the next business day.

If there are any delays with processing or fulfillment, we will notify you as soon as possible.

4. Shipping Restrictions

We currently ship to the following locations:

• [The United Kingdom].

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or certain international locations. If you are unsure whether we can deliver to your address, please contact us for clarification.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the courier’s website. If you do not receive a tracking number within the processing time, please contact us to check the status of your order.

6. Delivery Issues

If your order is marked as delivered but you have not received it, please check with your local postal service or delivery carrier. If you still have issues, please contact us at info@theukweddingcollective.co.uk within 7 days of the marked delivery date for assistance.

7. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging and take photos of any damages for our reference.

8. Address Accuracy

Please ensure your shipping address is correct and complete before submitting your order. We cannot be responsible for delays or issues caused by incorrect addresses provided at checkout.

9. Contact Us

If you have any questions or need assistance with your shipment, please reach out to us at:

• Email: info@theukweddingcollective.co.uk
• Phone: 07706 619724

Thank you for choosing us, and we hope you enjoy your purchase!